In mid-January, John Deere announced another significant step forward in supporting customers’ ability to maintain and repair their machines across the agricultural and construction industries. The latest addition to Deere’s suite of digital solutions will further empower customers and independent repair technicians by enabling them to reprogram Deere-manufactured electronic controllers.
New Capabilities
These new capabilities will be integrated into the John Deere Operations Center™ and will offer more comprehensive solutions for diagnosing and repairing equipment while ensuring machine reliability, safety, and compliance.
“John Deere has a long-standing commitment to enhancing our customers’ ability to repair their equipment. Consistent with that commitment, we’ve continued to deliver new and enhanced solutions designed to improve that experience,” said Denver Caldwell, Vice President of Aftermarket and Customer Support. “As our equipment has become more technologically advanced, so too have the repair tools needed to advance customer capabilities… This offering advances our goal of minimizing customers’ unplanned downtime and enables them to be more productive and profitable in their operations.” [1]
Launch
For years, John Deere has invested in enhanced solutions and is excited to take the next step as we continue to gather feedback from customers through the development process to complete our pilot. The customer and independent repair technician pilot will set the stage for launch in the U.S. and Canada by the second half of 2025.
